ISO 9001:2000

The ISO 9000 family is primarily concerned with "quality management". This means what the organization does to fulfill:

customer’s quality requirements, and
applicable regulatory requirements, while aiming to
enhance customer satisfaction, and
achieve continual improvement of its performance in pursuit of these objectives

ISO 9001:2000 is based on eight quality management principles, namely: Customer focus, leadership, involvement of people, process approach, system approach, and continual improvement, factual approach to decision-making and supplier relationships.

ISO 9001:2000 is based on the process approach and follows the PDCA Cycle of continual improvement.

ISO 9001:2000 for SME

SIYAKHULA CERTIFICATE – was authored and developed by Meera Hoosen to assist SME to systematically improve and attain certification to ISO 9001:2000.

Siyakhula means "we are growing" in Xhosa and that is exactly what this certification intends to do – growing SMEs to become active players in the South African economy. The Siyakhula Certificate, in combination with ISO 9001:2000 for small business, provides for a systematic approach to compliance with ISO 9001:2000, which is an innovative three-phase approach that allows the level of growth to increase over time.

Each one of the three phases takes six months to complete and follows an upward trend of continual improvement. The attainment of each phase is recognized by a certificate issued by the SABS following a successful assessment of that phase. At the end of the 3rd phase, the SME attains ISO 9001:2000 certification.

The Siyakhula Certification encourages the creation of a learning organization, customer orientation, the involvement of people, leadership, continual improvement and the development of a culture of quality.

ISO 14001:2004 is an international Environmental Management System model which is used by organizations to mange the effects of their business activities on the environment. This means what the organization does to:

minimize harmful effects on the environment caused by its activities, and to
achieve continual improvement of its environmental performance.

OHSAS 18001 – Occupational Health & Safety System

The OHSAS 18000 series is a management system standard against which an organization’s occupational health and safety management can be assessed and certified.

Its aims to help an organization to implement an Occupational Health & Safety Management System (OHSAS), which will help to minimize the frequency of accidents in the workplace.